Privacy Policy
How we protect your information
Effective Date: April 13, 2026
At Hotel The Crown, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
When you make a reservation, create an account, or contact us, we may collect the following:
- Name, email address, phone number, and postal address
- Government-issued identification details at check-in (as required by Indian law)
- Payment information processed securely through our payment gateway partners
- Booking preferences and special requests
- Device and browsing information collected automatically via cookies and analytics tools
How We Use Your Information
- To process reservations and deliver the services you request
- To communicate booking confirmations, updates, and customer support
- To comply with hotel registration and tax obligations under Indian law
- To personalize your stay and improve our services
- To send occasional promotional offers (only if you opt in)
Cookies & Analytics
Our website uses cookies to keep you signed in, remember preferences, and measure traffic via tools like Google Analytics. You can disable cookies in your browser settings, though some features may not work as expected.
Sharing Your Information
We do not sell your personal data. We only share it with:
- Payment processors, to complete transactions securely
- Government authorities, when legally required (e.g., Form C for foreign guests)
- Trusted service providers bound by confidentiality agreements (e.g., booking software, email delivery)
Data Retention & Security
We retain guest records for as long as required by law, after which they are securely deleted. We use industry-standard encryption, access controls, and secure hosting to protect your data.
Your Rights
You may request access to, correction of, or deletion of your personal data at any time by writing to us at hotelthecrown17@gmail.com. We will respond within 30 days.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from minors without parental consent.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy, please reach out:
- Email: hotelthecrown17@gmail.com
- Phone: (+91) 82190-57238
- Address: Hotel The Crown, Dharamshala, Himachal Pradesh, India