Terms & Conditions

Hotel The Crown — Terms & Conditions

1. Identification Requirements

• As per government regulations, every guest (adults, children, and infants) must carry a valid photo ID.
• Foreign nationals: Passport and valid visa required.
• Indian nationals: Any one of the following:
• Aadhaar Card
• Passport
• Driving License
• Voter ID
• Guests without valid ID will not be allowed to check-in. The booking will be treated as a No Show with no refund.

2. Check-in & Check-out

• Check-in: 12:00 PM
• Check-out: 11:00 AM

Early Check-in

• Subject to availability
• Guaranteed early check-in requires booking from the previous night

Charges:

• Before 6:00 AM: 100% of previous day’s room rate
• From 6:00 AM onwards: 50% of previous day’s room rate
• Luggage storage is available for early arrivals

Late Check-out

• Subject to availability

Charges:

• 1:00 PM – 3:00 PM: 30% of current day’s room rate
• 3:00 PM – 5:00 PM: 50% of current day’s room rate
• After 5:00 PM: 100% of current day’s room rate

3. Booking & Payments

• 50% advance payment required for all bookings
• Accepted payment methods:
• Debit/Credit Cards
• UPI
• Wallets
• Bank Transfer

Additional Notes:

• Guests may be contacted before arrival for confirmation
• Non-response may lead to booking being put on hold or cancelled
• The hotel reserves the right to cancel bookings involving fraudulent or inappropriate activity
• Bookings are non-transferable without written consent
• Rights of admission reserved
• Special requests are subject to availability and may incur charges
• Tariffs are subject to change without prior notice

4. Cancellation Policy

• 7 days before check-in: 25% cancellation charges
• 5 days before check-in: 50% cancellation charges
• Within 3 days of check-in: 100% cancellation charges

Amendments:

• Must be informed at least 7 days prior
• Subject to availability
• Cancellation policy applies if modification results in cancellation

5. Child Policy

• Up to 5 years: Free stay (no extra bed), meals included
• 6–12 years: 15% of room tariff (no extra bed)
• Above 12 years: Treated as adults; extra bed at 30% of room tariff

6. Dining Timings

• Breakfast: 7:30 AM – 10:30 AM
• Lunch: 12:30 PM – 4:00 PM
• Dinner: 7:00 PM – 10:30 PM

7. Accommodation & Amenities

• Maximum 2 adults per room (double occupancy tariff)

Facilities & Services:

• Extra guest accommodation available at additional cost
• Daily housekeeping on request
• Guests requested to leave keys for room cleaning
• Eco-friendly practices encouraged:
• Reuse towels
• Linen changed on request
• Complimentary stay for drivers/chauffeurs
• Household staff must be booked as an extra guest in advance
• Pet-friendly property with designated rooms
• Meals for pets available on request
• Wi-Fi available throughout the property
• Concierge provides Wi-Fi password
• Primary guest must be 18 years or older

8. General Rules & Conduct

• The hotel reserves the right to act against inappropriate behavior
• Guests are responsible for any damage (beyond normal wear and tear)
• Maintain cleanliness and hygiene in rooms
• Some policies may vary depending on booking type

Noise Policy:

• Loud music is not permitted
• Guests must maintain decorum, especially during late hours
• Violations may result in strict action

9. Important Notices

• No facilities or staff available for toddlers/infants care
• Guests must not leave children unattended
• Hotel reserves the right to:
• Refuse admission
• Modify policies at any time

10. Feedback

• The hotel may contact guests post-stay for feedback via call or message